Job Description

ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution.

We are currently seeking a proactive and experienced IT Help Desk Support Specialist who can become an integral member of our team.

Responsibilities include:

• Level 2 technical support with Apple Mac's and Windows based computers and servers
  
• Install operating systems, migrations, upgrades, etc.
  
• Install and maintain virtual machines
  
• Setup new or move existing computer hardware and software
  
• Troubleshoot user issues as they arise
  
• Knowledge of cybersecurity and response methods
  
• Run CAT6 cables where needed, and terminate
  
• Maintenance and updates on servers and workstations
  
• Active Directory updates for users
  
• Basic knowledge of camera systems and access control
  
• Identifying technical problems and resolving issues quickly.
  
• Administration of Microsoft Office 365
  
• Maintain product inventory and order supplies and equipment as needed
  
• Work with large format printers and print servers
  
• Basic knowledge of Caldera and Oris print software
  
• Basic knowledge of VoIP phones
  
• Basic knowledge of Mobile Device Management (MDM)
  
• Basic knowledge of PSA's and RMM's.
  
• Basic project management skills
  
• Work on time-sensitive tasks with hard deadlines.
  
• Role will have multiple duties or projects at once
  
• Organization skills are critical

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